Hellenic Grounds (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at [Your Website URL] (the “Website”). Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Website.

We comply with the General Data Protection Regulation (EU) 2016/679 (“GDPR”) and Greek Law 4624/2019, which supplement the GDPR.

1. Who We Are (Data Controller)

Hellenic Grounds is the data controller responsible for the processing of your personal data collected through this Website.

Our Contact Details:

• Company Name: Hellenic Grounds
• Website: www.hellenicgrounds.gr
• Email: info@hellenicgrounds.gr
• Address: Iras 33, Glyfada 16 674

2. Information We Collect

We may collect personal data from you in various ways, including:

• Personal Data You Provide Voluntarily:

  • Contact Information: Name, email address, phone number, and postal address when you fill out forms, subscribe to our newsletter, make inquiries, or engage with us.
  • Account Information: If you create an account, we collect your username, password (encrypted), and any other information you provide for your profile.
  • Communication Data: Records of your correspondence with us, such as emails, chat messages, or customer support interactions.
  • Order Information: If you make purchases, we collect details necessary to process your order, such as product choices, shipping address, and billing information. (Note: We do not directly store full credit card details; these are handled by secure payment processors as explained below).
  • User-Generated Content: Any content you submit to the Website, such as comments, reviews, or forum posts.

• Automatically Collected Data (Usage Data):

  • Log Data: Information that your browser sends whenever you visit our Website. This may include your Internet Protocol (IP) address, browser type, browser version, the pages of our Website that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.
  • Cookies and Tracking Technologies: We use cookies and similar tracking technologies (like web beacons and pixels) to track the activity on our Website and hold certain information. A “cookie” is a small file placed on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Website. For more details, please see our separate Cookie Policy [Link to your Cookie Policy, if you have one, or integrate relevant details here].

3. Legal Basis for Processing Your Personal Data

Under GDPR, we process your personal data based on the following legal grounds:

• Consent: We process your data when you have given us explicit consent for a specific purpose (e.g., subscribing to a newsletter). You have the right to withdraw your consent at any time.
• Contractual Necessity: Processing is necessary for the performance of a contract to which you are a party or to take steps at your request prior to entering into a contract (e.g., processing your order).
• Legal Obligation: Processing is necessary for compliance with a legal obligation to which we are subject (e.g., tax laws, consumer protection laws).
• Legitimate Interests: Processing is necessary for the purposes of our legitimate interests, provided that these interests are not overridden by your fundamental rights and freedoms (e.g., improving our services, preventing fraud, direct marketing where permitted by law).
• Vital Interests: In rare cases, processing may be necessary to protect your vital interests or those of another natural person.

4. How We Use Your Information

We use the collected information for various purposes, including:

• To Provide and Maintain Our Website: Ensuring the functionality and security of our services.
• To Manage Your Account: If you register with us, to manage your registration and provide you with access to restricted functionalities.
• To Process Orders and Transactions: Fulfilling your purchases, managing payments, and delivering products or services.
• To Improve Our Services: Analyzing usage patterns to enhance our website, products, and services.
• To Personalize Your Experience: Tailoring content and offerings to your preferences.
• To Communicate with You: Responding to your inquiries, sending you updates, newsletters (if subscribed), and marketing communications (where permitted).
• For Marketing and Promotional Purposes: Sending you information about products, services, offers, and events that may be of interest to you. You can opt-out of these communications at any time.
• To Prevent Fraud and Enhance Security: Protecting our Website and users from malicious activity.
• To Comply with Legal Obligations: Adhering to applicable laws, regulations, and legal processes.
• For Analytics and Research: Conducting statistical analysis to understand how users interact with our Website.

5. Disclosure of Your Information

We may share your personal data with the following categories of recipients:

• Service Providers: Third-party companies and individuals that perform services on our behalf, such as website hosting, data analysis, payment processing, order fulfillment, customer service, email delivery, and marketing assistance. These providers are bound by contractual obligations to keep personal data confidential and use it only for the purposes for which we disclose it to them.
• Payment Processors: If you make a purchase, your payment information is securely handled by third-party payment gateways (e.g., Stripe, PayPal). We do not store your full payment card details on our servers.
• Legal and Regulatory Authorities: When required by law or in response to valid requests by public authorities (e.g., a court order or government agency).
• Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
• Affiliates: To our affiliates, in which case we will require them to honor this Privacy Policy.
• With Your Consent: We may disclose your personal information for any other purpose with your explicit consent.